FORM ZERO SUPPORT

How can we help?

Get help with your Form Zero account, meal plans, food tracking, recipes, shopping lists, progress and Premium access.

Account and sign-in help

Check that you are using the same email address you used when you created your account. If a verification or password-reset email has not arrived, check your spam or junk folder before requesting a new one. Contact us if you still cannot access your account.

Form Zero Premium

Premium access must be used with the account that completed the purchase. If access is missing after payment, close and reopen the app, confirm you are signed into the correct account and use the restore-purchase option where available. If the issue continues, email us with your account email and purchase date. Do not send full payment details.

Subscriptions purchased through Apple are managed from your Apple ID subscription settings. Billing, cancellation and refund eligibility for App Store purchases are handled under Apple's applicable policies.

Meal plans, recipes and nutrition tracking

Form Zero personalises recommendations using the profile, goal and dietary information saved to your account. Review those settings if a recommendation does not match your needs. Food recognition and nutrition estimates may be incomplete or inaccurate, so check the item and serving size before adding it to your log.

Report a technical problem

Please tell us:

• What you were trying to do and which screen you were using.
• What you expected to happen and what happened instead.
• Your device model, iOS version and Form Zero app version.
• Whether the problem happens every time.

A screenshot can help, but remove sensitive or personal information before sending it.

Delete your account and data

You can request permanent deletion in the app or follow the steps on our account-deletion page. Account deletion cannot be undone.

Health and safety

Form Zero provides general information and planning tools. It does not provide medical advice, diagnosis or treatment. Speak with an appropriately qualified healthcare professional before making a significant change to your diet, particularly if you have a medical condition, are pregnant, take medication or have a history of an eating disorder. For urgent medical help in the UK, use the appropriate NHS or emergency service.